Mission & Objectives

(Urdu Translation)

The objective of the Office of Ombudsman Punjab is to provide relief/redressal to citizens in complaints against Provincial Government Agencies through a procedure which is informal, simple, prompt and inexpensive and do so under the law i.e. the Punjab Office of the Ombudsman Act 1997.

It is mentioned in the preamble of the Punjab Office of the Ombudsman Act 1997, that the appointment of the Ombudsman is for protection of the rights of the people, ensuring adherence to the rule of law, diagnosing, redressing and rectifying any injustice done to a person through maladministration and suppressing corrupt practices.

Maladministration includes:

• A decision, process, recommendation, act or omission or commission which:
  • Is contrary to law, rules or regulations or is a departure from established practice or procedure, unless it is bonafide and for valid reasons; or
  • Is perverse, arbitrary or unreasonable, unjust, biased, oppressive, or discriminatory; or
  • Is based on irrelevant grounds; or
  • Involves the exercise of powers or the failure or refusal to do so, for corrupt or improper motives, such as, bribery, favoritism, nepotism and administrative excesses; and
• Neglect, inattention, delay, incompetence, inefficiency and ineptitude, in the administration or discharge of duties and responsibilities.