Questions about Ombudsman’s office and its working
Does the Ombudsman deal individually with each case?
Investigating officers are working in all districts of Punjab who assist the Ombudsman in the investigation of complaints and submit their findings. The Ombudsman then considers in detail the facts of the case, the relevant record and the assertions of the parties. He may give personal hearing to the parties to hear their point of view, if so required, and then passes the final orders.
What is the Complaint Handling Procedure?
The following procedure is followed in handling the complaints:
- The day-to-day working of the Office, as such, does not invoke strict/orthodox procedural and legal formalities.
A complainant can file complaint either by post / e-mail / fax or in person as per convenience.
The format of the complaint is not strictly laid down.
It is normally registered on the day of its receipt and notice issued to the agency for submission of a report.
There is no court fee. Likewise the appearance of counsels is also not required although the complainant has the right of being represented.
A complaint is required to comprise the following:
Registration is not refused to incomplete complaints. The complainants are advised/approached to arrange the required documents. In case of any difficulty, the complainants have free access to the Hon’ble Ombudsman, the Secretary, Investigating Officers etc.