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The following procedure is followed in handling the complaints:

  • The day-to-day working of the Office, as such, does not invoke strict/orthodox procedural and legal formalities.

  • A complainant can file his complaint either by post / e-mail or in person as per his/her convenience.
    [Contact Information]

  • The format of the complaint is not strictly laid down.

  • It is normally registered on the day of its receipt and notice issued to the agency for submission of a report.

  • There is no court fee. Likewise the appearance of counsels is also not required although the complainant has the right of being represented.

  • A complaint is required to comprise the following:

    • The complaint on plain paper.

    • Copy of the N. I. C.

    • An affidavit on a plain paper regarding the veracity of the contents and the matter of complaint not being subjudice.
      [ Specimen ]

    Registration is not refused to incomplete complaints. The complainants are advised/approached to arrange the required documents. In case of any difficulty, the complainants have free access to the Hon’ble Ombudsman, the Secretary, Investigating Officers etc.


Help Line

Registrar Head Office

Timings: Monday - Friday
08:00 a.m. to 04:00 p.m.

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