How We Do

The following procedure is followed in handling the complaints:

  • The day-to-day working of the Office, as such, does not invoke strict/orthodox procedural and legal formalities.
  • A complainant can file his complaint either by post / e-mail or in person as per his/her convenience contact Information.
  • The format of the complaint is not strictly laid down.
  • It is normally registered on the day of its receipt and notice issued to the agency for submission of a report.
  • There is no court fee. Likewise the appearance of counsels is also not required although the complainant has the right of being represented.
  • A complaint is required to comprise the following:
  • The complaint on plain paper.
  • Copy of the N. I. C.
  • An affidavit on a plain paper regarding the veracity of the contents and the matter of complaint not being subjudice specimen.
  • Registration is not refused to incomplete complaints. The complainants are advised/approached to arrange the required documents. In case of any difficulty, the complainants have free access to the Hon’ble Ombudsman, the Secretary, and Investigating Officers etc.